Welcome Back!
The Shop is now open Mon-Fri 9-5, Sat 10-4. Appointments Optional.

Delivery

Delivery

 

UK Delivery is normally 3-5 working days.  If you require something urgently, we can offer a next day delivery if the item is unaltered and available from stock.  Mainland UK cost for this is approx £10.00.  Should you require this service, please call us on 01242 580062 to discuss with our friendly team. Non UK Orders: Please allow 7-21 days for European orders and 7-28 days for International orders.

Alterations: Delivery of altered items is 7-14 working days as advertised.  Should your order contain both standard and altered items, your whole order will be held and sent when the altered item(s) are ready.  Should you require standard items to be sent sooner we advise that you place two seperate orders.

 

Delivery Charges

 

 

Mainland UK 3-5 working days

  • Order Value £0.00-£39.99 = £3.95
  • Order Value £40.00-£69.99 = £4.95
  • Order Value £70.00 plus = FREE (Jersery, Gurnsey and Offshore UK £7.95)
Altered items will take 7-14 days as per our individual listings.
 
  • Free Collection from our shop in Cheltenham.  Please await an email with instructions.  Orders can be collected from the 'Click and Go' collection point in the foyer.  Ring the bell and give your surname.
FOR DELIVERY COSTS TO UK OFFSHORE AND HIGHLAND & ISLAND AREA OR INTERNATIONAL POST, PLEASE ENTER YOUR LOCATION AND ZIP CODE ON THE BASKET PAGE.
 
Directions to Universal Uniform Ltd, Unit V1 Kingsville Road, Kingsditch Trade Park, Cheltenham GL51 9LX, Mon-Fri 9-5.
 
Please note that we do not open on Bank Holidays.

Europe 7-10 days

  • Standard Airmail from £14.50
  • Tracked Services available from £16.20

Rest of the World 7-28 days

  • Standard Airmail from £20.00
  • Tracked Services available from £25.00
Choose at checkout and the website will calculate your shipping price.
 

Payment

 

We accept all major credit and debit cards apart from American Express (Amex). Payments are processed by Secure Trading through their encrypted payment gateway.

Cards we accept, (MasterCard / Mastercard Debit/ Visa / Visa Delta / Visa Electron / JCB / Solo / Maestro).

The goods will not be delivered until the customer's funds that have been paid to Universal Uniform Ltd T/A The School Wear Company Cheltenham and have cleared in full.

 

Ordering from Universal Uniform (The School Wear Company Cheltenham)

 

A) Once you have placed your order online you will receive an email by confirmation. The 'confirmation' stage sets out the final details of your order. Please note that this e-mail is not an order confirmation or order acceptance from The School Wear Company Cheltenham.
B) Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
C) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Alterations

 

All of our clothes where possible are offered in standard and non standard leg lengths. Should you decide to buy goods of a non standard length to suit your child, then please note that unless faulty these goods are non returnable as they have been made to your own specific sizing requests. There can be no exceptions to this rule. We advise that all of our customers measure very carefully before ordering non standard leg lengths. Altered items returned to us, clearly advertised as non returnable, will be returned back to the customer at their own expense. Delivery timescales for alterations is 7-14 days, however if you need them urgently, please call us on 01242 285999 to discuss this.

 

Order Notes & Pricing

 

Please note that all transactions will be carried out in pounds sterling (UK). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. The School Wear Company Cheltenham monitor prices on a daily basis.

Incorrect pricing.  Despite our efforts, a small number of the products in our catalogue could be mispriced or their weight wrongly recorded. Rest assured, however, that we verify prices and weights as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price or the shipping cost is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch and/or additional payment, or cancel your order and notify you of such cancellation. We reserve the right to cancel and order and refund it in full where full and correct payment is not received.

 

Exchanges

 

Should your items not be suitable and you wish to return them for a larger size we are happy to do this. As we advise our customers to measure carefully before ordering, goods that do not fit should be returned at the customers expense unless faulty. You will be charged delivery for the replacement/exchange items at our standard rate of £4.99 plus any additional payment required for more expensive items. If you select a cheaper item, then the balance will be refunded to your original payment card.

 

Credit Card Security

 

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

 

Privacy Policy

 

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

 

Shortfalls & Faults

 

We need to be notified within 48 hours of your receipt of the parcel with regard to any shortfall in or fault with your order. This must be put into writing (email is acceptable) and we will email you back within 24 hours. Shortfalls and faults notified after 48 hours of receipt cannot be rectified.

 
 

Returns Policy & Guarantee

 

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

Please click here to start your return

You will be taken to our Royal Mail portal where you can generate your returns label and even arrange a Royal Mail parcel collection for just 60p! A £3.00 returns postal fee (or £3.60 if you have arranged for a collection) will apply, unless the item is faulty or an incorrect item has been received.  The postage refund fee will be deducted from your refund amount.

All goods must be returned in the condition they were delivered with any tags attached and or packaging intact where possible, within 21 days of purchase.  You are required to enclose a copy of your order paperwork or completed returns form. Under no circumstances will we accept returns that smell of smoke, have been used, are marked in any way or have pet hairs on them.   We recommend that you ask for a Free proof of postage from the post office and that you check that your chosen delivery method is insured to cover the cost of your goods if lost. Delivery and return costs are not refundable unless the item is faulty or not what you ordered.  This does not affect your statutory rights. We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. You will be refunded for the cost of the goods within 30 days.  We will usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect.

Please return the goods to:

Universal Uniform Ltd
Unit V1 Kingsville Road
Kingsditch Trade Park
Cheltenham
Glos
GL51 9LX

Please ensure your package contains your details, name and address & telephone number. 

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. Please allow at least 30 working days for us to receive and process your returned items for a refund.

Unless faulty, the cost of returning unwanted items is at the customers expense.  Where faulty or incorrect items are returned, we will cover the cost of postage up to our standard rates.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

 

Problems with Deliveries

 

Lost Parcels

All our parcels are clearly labeled with a delivery and return address label. Unless you have chosen one of our signed for services(4) we cannot track your parcel. If your parcel is undelivered within the period stated in our delivery information from the date of your order, you should first contact your local sorting office to see if they are holding it.

If your parcel has still not arrived or been returned to us within 14 working days of dispatch (28 working days for international orders), we can either redispatch the item(s) or issue a credit note(2) to the full value of your order. We must receive notification from you in writing within 14 days of your order that your parcel has not arrived. Claims made after this time cannot be upheld.

We can only issue a refund for a lost item if it is returned to us (please also see our policy on returned parcels below).

Goods Damaged in Transit

If your parcel is damaged in transit we will replace the item free of charge. We will require proof of the damage and a written statement so that we can proceed with a compensation claim.

Returned Parcels Insufficient address details:

Parcels which cannot be delivered due to incorrect or insufficient address details(6) provided on your order and are returned to us incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel(3). Parcels will only be resent once the charges have been met. Failure to comply with these charges will result in the order being cancelled and items refunded minus the original postage and packaging charge and the £5 handling charge.

Uncollected Parcels:

Royal Mail and Business Post will leave a note if you are not there to receive the parcel. It is your responsibility to call either company to arrange a redelivery or collect the parcel. Parcels returned to us marked as 'Not called for' will incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel(3). Parcels will only be resent once these charges have been met. Failure to comply with these charges will result in the order being cancelled and refunded minus the original postage and packaging charge and the £5 handling charge.

  1. The exchange item(s) cannot exceed the cost of the returned item
  2. Credit notes are valid for 6 months from the date of issue. You will not be eligible for change in cash should you not use the whole credit note.
  3. Change will be issued as a new credit note.
  4. Charged at our standard rate of £3.95 for UK customers. International customers please call us for a quote.
  5. Royal Mail First Class Signed For or Express Delivery service (UK customers) or Airmail Signed For (International Customers)
  6. We cannot make a claim until 15 days have passed since the sending of the parcel(6) Parcels marked as 'Addressee gone away', 'Not known at this address'; 'Insufficient/incomplete address' are counted under this classification

Refused Parcels

Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorisation. Business Post parcels refused, will be charged to us at cost of £20.00. If prior authorisation has not been given, this charge will be deducted from the cost of the retuned items.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, The School Wear Company Cheltenham reserves the right to decline orders for bulk or high value purchases.

 

Contacting us

 

Please contact us at the details below:

Postal Address:

Universal Uniform Ltd
Unit V1 Kingsville Road
Kingsditch Trade Park
Cheltenham
Glos
GL51 9LX

Phone: 01242 580062 or 01242 285999  

Email: info@universaluniform.co.uk

Web: www.theschoolwearcompany.co.uk

 

Unlawful or Prohibited Use

 

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm The School Wear Company Cheltenham or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

 

Web Site Terms of Use

 

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. The School Wear Company Cheltenham owns the copyright in all materials on this site.

 

Copyright

 

All contents and information on this site including without limitation text, graphic and images, is the property of Universal Uniform Ltd T/A The School Wear Company Cheltenham or the property of their respective owners and is protected by United Kingdom copyright laws.

 

Trademarks

 

All trademarks that appear on this site are the property of their respective owners